The key to economic prosperity is the organised creation of dissatisfaction.

Charles Kettering (“Keep the Consumer Dissatisfied”, Nation’s Business, 17, no. 1 (January 1929), 30–31, 79)

Sketchnote - 10 steps to thinking like a designerThis is a sketchnote I did while attending one of the bootcamp sessions we regularly have at Atlassian. It’s important that everyone at Atlassian not only understands the design process we go through, but is equipped to use it themselves in their own projects.

This is based on the d.school design thinking methodology, and is open enough that we can fit it to all sorts of contexts. And it’s not just for designers, it’s for everyone: developers, product managers, tech writers, everyone!